JetBlue’s “Lie-Flat, But Don’t Recline” Seats: Elderly Couple Charged $5200, Offered $400 Comp
So, JetBlue thought it would be a brilliant idea to charge an elderly couple a whopping 5200 for lie-flat seats that didn’t even recline. Talk about a first-class fail! Wally and Meredith Stevens must have felt like they were being punked as they struggled to find a comfortable position during their seven-hour flight to California. I mean, who needs a massage chair when you can pay JetBlue to give you a stiff neck instead, right?
And the cherry on top of this disaster sundae? JetBlue generously offered the couple a measly 400 in travel credit as compensation. Wow, how generous of them! I’m sure Wally and Meredith are just itching to hop back on a JetBlue flight and relive the magic all over again. Maybe they can use that travel credit to buy a neck pillow to cushion the blow next time.
The unnamed couple expressed their frustration with the situation, stating that the lack of reclining seats made for a very uncomfortable flight experience. I can only imagine the level of discomfort they must have endured. It’s like paying for a five-star meal and getting a microwave dinner instead. Bon appétit, Wally and Meredith!
JetBlue’s decision to charge an arm and a leg for seats that didn’t even meet the basic expectation of reclining has rightfully sparked outrage among passengers and critics alike. Seriously, who in their right mind would think this was a good idea? It’s like selling a car with no wheels and then offering a discount on your next purchase at the toy car section.
Passengers are now questioning JetBlue’s commitment to customer satisfaction, and rightfully so. If this is how they treat their paying customers, I shudder to think about how they treat their non-paying ones. Maybe they should change their slogan to “JetBlue: Where Your Comfort Takes a Backseat.”
JetBlue has yet to comment on the incident, probably because they’re too busy trying to come up with a new way to disappoint their customers. But one thing is clear: their reputation has taken a nosedive faster than a lead balloon. Maybe they should consider a rebranding to “JetBlunder” to better reflect their current state of affairs.
In the meantime, let this be a cautionary tale to all airlines out there: if you’re going to charge an arm and a leg for a service, at least make sure it actually works. Otherwise, you might find yourself in the hot seat, with passengers ready to roast you faster than a Thanksgiving turkey.
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Source: Daily Mail
URL: https://www.dailymail.co.uk/news/article-13204509/JetBlue-slammed-charged-elderly-couple-seats-not-recline-travel-credit.html